Returns & Refunds

Last updated: October 12, 2026

Standard return policy: no returns or exchanges are accepted. Because skincare and personal-care products are hygiene-sensitive, MKT Store does not accept returns or exchanges for preference, opened products, used products or buyer’s remorse. There is no standard return window, return method, return shipping fee or restocking fee.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from the item ordered, email support@mktstore.co within seven calendar days of delivery. Include your order number, a description of the issue and clear photographs of the item, shipping label and packaging.

After verification, MKT Store will provide the appropriate resolution, which may be a replacement or refund. Do not mail a product to MKT Store’s business address. If a return is required, customer support will provide the authorized return instructions and address. For a verified damaged, defective or incorrect item, the customer will not be charged the approved return shipping cost.

Cancellations

Contact us immediately if you need to cancel an order. Cancellation is not guaranteed after the order has entered fulfillment.

Refund timing

Approved refunds are initiated to the original payment method within 10 business days after approval. Your bank or card issuer may require additional business days to post the credit.